Privacy Policy

1. Introduction

Local Lane, Inc. ("Local Lane," "we," "us," or "our") operates the website locallane.ai and associated services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: email address, password (stored hashed)
• Business information: business name, type, neighborhood, and responses to onboarding questions
• Contact form submissions: name, email, subject, and message

2.2 Information Collected Automatically

• Log data: IP address, browser type, pages visited, timestamps
• Cookies and similar technologies used for session management

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide personalized business checklists, plans, and recommendations
• Send transactional emails (welcome, confirmation, password reset)
• Respond to your inquiries via the contact form
• Improve and maintain the Service
• Protect against unauthorized access and abuse

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers: Third-party services that help us operate the Service (e.g., email delivery, hosting, AI processing). These providers are contractually obligated to protect your data.
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Passwords are hashed using bcrypt. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at [email protected].

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected].

8. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: [email protected]